For example, a colleague may be unsure how to approach a particular task — he may believe that throwing the attention back to somebody else with a negative retort will remove the focus on his real or perceived ineptitude. A shared laugh is a great way to reduce tension, it makes people feel included and reinforces what's easy to forget — that we are all in this together. Got a witty comeback? By then, it's too late. Try to raise the status of the other person by swallowing your pride. Paul suggests the "status move," which is best conveyed in tone of voice. Worse, it leaves a negative drag on other people's energy and tears teams apart. The key to coming up with a winning retort is to hone your listening skills so that you can respond at lightning speed. Negative comments usually come from a place of insecurity.
The same listening skills and thought processes apply when a conversation turns sour and your defence needs to kick in. There is no magic bullet to getting better at listening besides practice," she said. Paul suggests the "status move," which is best conveyed in tone of voice. For example, a colleague may be unsure how to approach a particular task — he may believe that throwing the attention back to somebody else with a negative retort will remove the focus on his real or perceived ineptitude. Negative comments usually come from a place of insecurity. Raffy recommends trying to reveal the "ridiculousness of the situation," without making the antagonist into the bad guy. Others will find the humour in them and you may see negative interactions quickly cease. Please, you go first. But there's one more pointer for nailing a strong comeback that will send a wave of positive energy through those around you. When a negative comment is made in a work setting — where, presumably, everyone wants to see projects succeed and keep their jobs — those comments usually come from a place of insecurity, Raffy said. Where do we go from here? One strategy to hone listening skills is through a simple game of one-word volleyball, where two people build a story by rapidly taking turns to add a word to what the other said immediately before. According to Belina Raffy, a business improvisation consultant who once worked with a condescending manager, when banter turns toxic, it means death for innovation. Try to raise the status of the other person by swallowing your pride. Got a witty comeback? The question is how to refocus that extra time you have while you're listening, said Paul, who teaches improvisation theatre techniques. By Rhea Wessel 8 April Have you ever worked with someone who was so insecure, overwhelmed or fearful, that he or she constantly spewed negative smart-aleck remarks, off-colour comebacks or thinly veiled insults? By then, it's too late. It's not really about the text, so much as it is the tone. Getty Images Though it may be tempting to respond in kind, positive comments are a far better tool for keeping projects on track while showing your love of linguistic acrobatics. A shared laugh is a great way to reduce tension, it makes people feel included and reinforces what's easy to forget — that we are all in this together. Timing is everything and that means your witty answer must be as fast as the words that took you by surprise. Think you can do better than Churchill? Replying to the rude Comebacks to have on hand "Oh I'm sorry that the middle of my sentence interrupted the beginning of yours. View image of Credit: If you know your colleague has a tendency to make snide remarks, train your brain to listen to his or her words carefully. Abigail Paul, the artistic director at the Theatre Language Studio TLS in Frankfurt, says people think faster than others speak, giving the listener "extra time" to compose an answer, even while they give the appearance of still listening to what the other person is saying.
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