On the following pages, answer as many questions as you can. It usually takes us about 24 hours to review the information submitted. Enter the characters you see on the screen, then click Next. If there are multiple accounts on the PC, choose the one to reset. Xbox Answer the following Xbox questions to verify that this account is yours. On the Recover your account screen, type the characters displayed in the box below Enter the characters you see, then select Next. Go to the Reset your password page. We're now going to ask you some questions about how you use Skype. Select I forgot my password below the password text box.
On the Verify your identity screen, choose to receive your security code either as a text or email message. Your password was changed Tips to get back into your account: If possible, answer these questions from a device and location that you've used before with this account. Tick all that apply. Select I forgot my password below the password text box. It usually takes us about 24 hours to review the information submitted. No We have a few extra questions as you've paid for Skype before. Select Next again to return to the sign-in screen. Learn more about security info and security codes. If you have security info on your account, we'll send a one-time code to the alternate phone number or email address you gave us. Enter the Microsoft account email address you're trying to recover. If you think your account has already been hacked, learn how to Get back into your Microsoft account if it's been compromised , and then follow these tips to strengthen your account against future attacks. Choose the reason you need your password reset, then click Next. Which Xbox console do you use with your account the most often? We're now going to ask you some questions about how you use Skype. Enter the characters you see on the screen, then click Next. Make me change my password every 72 days Your account has been recovered You can now use your new security info to sign in to your account. On the following pages, answer as many questions as you can. On the Recover your account screen, type the characters displayed in the box below Enter the characters you see, then select Next. After you enter the code on the next screen, you'll be able to make a new password. First, check to make sure that Caps Lock isn't on, because passwords are case-sensitive. Xbox Answer the following Xbox questions to verify that this account is yours. If you choose text, type the last four digits of your phone number, and then select Send code. Your credit card won't be charged. Get more help signing in to your Microsoft account Windows 10 PC On the sign-in screen, type your Microsoft account name if it's not displayed. Add more subjects You said that you've purchased something with this Microsoft account before.
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